Frequently Asked Questions FAQ

Frequently Asked Questions

Q1: Can I customize my own brand product? How can I get a sample？
A: Absolutely! Customization is our specialty. Simply share your design with us, and once all the details are confirmed, we’ll arrange a sample for you.

Q2: Do you have any stock of those products on the website list?
A: Most of our products are made-to-order, so we do not typically keep inventory. The items you see on our website are examples of custom projects we've completed for previous clients or our latest designs.

Q3: Could I make some changes on the designs after order confirmed?
A: We’ll do our best to accommodate any design changes before mass production begins. Simply notify us in advance, and we’ll work with the factory to refine the design based on your updates.

Q4: What processes will be if I have only the ideas of making something for promoting my brands?
A: We’ll need your full collaboration. Here's how the process works:
1.Share your initial concept with us.
2.Confirm project details.
3.Prototyping and production.
4.Quality inspection and shipping.
We’ll keep you updated throughout the process. For more details, refer to our process guide link { Our service }.

Q5: Do you provide design service if I just have an idea but not draft.
A: Yes! We can create a free basic draft based on your idea. If you would like a 3D render, there’s a small fee of $50–100.
If you have any else question, please feel easy to contact us！[email protected]

Q6: How do you control the products quality?
Quality control is critical at every stage—from sourcing materials to assembly, final testing, and packaging. Our team follows strict procedures to maintain the highest standards.

Outdoor Colorful Beer Ice Buckets

Q7: What's your payment terms?
We offer flexible payment options:
For samples and design fees: PayPal or T/T (bank transfer).
For mass production: T/T (bank transfer).
Alternative payment options are available by negotiation.

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